Terms and conditions of use

Every purchase on the website, www.ggdbshoes.com, is governed by the following general terms and conditions of contract, which Sodalux S.r.l. with its registered office in Via Pier Della Francesca 39 Prato (PO), owner of the Golden Goose Deluxe Brand website reserves the right to modify.

Any new conditions will become effective from the moment that they are published on this website. We invite you therefore to read the terms and conditions of sale carefully, each time you intend to make purchases on www.ggdbshoes.com.

To place an order, you must be an adult. Orders sent will be binding on Sodalux S.r.l. only after you have received a confirmation email that the order process has been completed successfully, payment has been authorised and the products are available, at least in part. It is recommended that you print out the email and keep it. If you do not receive an email confirmation, contact us using the form available in the customer service section.
None of the information contained on the website, www.ggdbshoes.com, can be considered as an offer but rather as an invitation to offer.

The purchaser must choose which payment and delivery methods he/she wishes to accept on the website, www.ggdbshoes.com. No other payment or delivery methods are accepted other than those indicated.

The delivery terms listed in the delivery options indicate the usual period of time required to deliver the products.
Sodalux S.r.l. undertakes to endeavour to ensure you receive the products within this time frame but cannot be held liable for any damages resulting from any possible delay that may occur during transportation.

Pursuant to Italian Legislative Decree no. 206 of 6 September 2005 (Italian Consumer Code), you have the right to withdraw from the contract, without penalty and without giving any justification for doing so, for a period of fourteen (14) working days from the day on which you receive the product. To withdraw from the contract you must give notice to us of your intention, by completing the specific form in the customer service section, within the time frame set out above. Following which, you will receive instructions on the method of returning the product that is the subject of your right to withdraw.

Within the same time frame of fourteen (14) working days, you must return the products in full, with the guarantee seal ensuring no signs of use and in their original packaging, with the related shipping documents. The shipping of the products to the sender is done through our courier and therefore under our responsibility, you will be charged a contribution towards costs at the time of crediting of the merchandise. As soon as we receive the products in the aforementioned conditions, we will refund the amount of the goods on which you have exercised your right to withdrawal, by crediting the amount or refunding it to the PayPal/credit card or current account depending on the payment method used to place the order.
The right to withdraw from the contract does not apply to made to measure or personalised products.
The removal of the guarantee seal constitutes an alteration to the integrity of the product. The fundamental condition for exercising the right of withdrawal is that the guarantee seal reaming on the product. Products returned without the guarantee seal will not be refunded.

Sodalux S.r.l. guarantees that the products sold are free from faults and defects.. In the event that you should find a fault in the products, report it as soon as possible and within 10 days of discovering the fault, by contacting us using the specific form in the customer services section. This guarantee covers all defects from the date the product is launched on the market and lasts 2 (two) years. All products sold comply with applicable Italian and European Union standards. Should you require any assistance, you can contact the customer service department using the specific form in the "customer service" section

We would like to inform you that for security purposes, payments by credit/Paypal cards are carried out via a virtual POS managed directly by the credit institution. We do not have access to your credit card data.. www.ggdbshoes.com uses a special system to check and verify all transactions that take place via the website, known as Secure Sockets Layer (SSL) to allow for the encryption of any potentially sensitive information.

All orders accepted by Sodalux s.r.l. are understood to be contracted in Italy and are exclusively subject to Italian Law.